Frequently Asked Questions

The virtual key contains the same functions as a keyfob. However, unlike a physical keyfob, the virtual key can be replicated and shared with other authorized users. For security reasons, the virtual key requires you to log in to the app and press the "enable start" button before turning the vehicle engine on.

If your phone has a user authentication method (for example, pin code, fingerprint reader, facial recognition, etc...) enabled, then the app will keep you logged in for 30 days. If the app is not used within 30 days, it will log you out. You will need internet connectivity to log into the app.

If your phone has user authentication disabled, then you need to log in every time you open the app.

The virtual key app works with Bluetooth (BLE) from a distance of approximately 70 feet from the vehicle. Depending on mobile device, the distance can vary. Also, obstructions between the mobile phone and the vehicle might diminish the connection range.

• Before opening the driver's door, ensure that the vehicle engine is turned off.
• Exit the vehicle, close and lock all doors using the mobile app.
• Use the "remote start" button from the mobile app.

Press the "remote engine start" button.

You can share your virtual key with up to seven people.

Note: The Apple Watch uses one virtual key from the seven virtual keys available.

Press the right button (the one with the 3 persons icon), then press "add drivers". You can select a previous driver from the list, or you can add a new driver by pressing "invite new driver"

Note: The new driver must have the app installed and a valid account with validated email and phone number. If the driver is not showing up on the "invite new driver list", add the new driver to your contacts (email required) then repeat the procedure from the beginning.

The new driver must have the app installed and a valid account with a validated email and phone number. If the driver is not showing up on the "invite new driver list", add the new driver to your contacts (email required).

WARNING: After transferring the vehicle you (and all the people whom you shared the vehicle with) will lose access to it.

• Use the hamburger menu (top right) to open the options screen. Then select "transfer vehicle", then select "transfer this vehicle".
• Ask the new owner to follow the same procedure but select "receive a new vehicle".
• Use your phone to scan the QR code from the new owner.
• Complete the steps before the new owner goes to the next step.
• Ask the new owner to complete the steps on his phone.

The app cannot determine the color of the vehicle. Use the hamburger menu (top right) and select "Edit vehicle". If you own more than one vehicle, select the vehicle you want to edit, then click on "Edit vehicle" button. You can now select the correct vehicle color. Save to validate your changes.

You can give a personal name to your vehicle. Use the hamburger menu (top right) and select "Edit vehicle". If you own more than one vehicle, select the vehicle you want to edit, then click on "Edit vehicle" button. You can now set a name. Save to validate the changes.

You can set the license plate number of your vehicle. Use the hamburger menu (top right) and select "Edit vehicle". If you own more than one vehicle, select the vehicle you want to edit, then click on "Edit vehicle" button. You can now set the license plate number. Save to validate the changes.

You can change your email address. For that, use the hamburger menu (top right) and select "Edit profile". Click on the existing email address and enter a new one. Save to validate the changes.

You can change your phone number. For that, use the hamburger menu (top right) and select "Edit profile". Click on the existing phone number and enter a new one. Save to validate the changes.

You can change your profile picture. For that, use the hamburger menu (top right) and select "Edit profile". Click on "Change picture", select "Take picture" or "Pick picture". Save to validate the changes.

You can change your password. For that, use the hamburger menu (top right) and select "Edit profile". Click on "Change Password " button. You will be asked to enter the current password and confirm twice the new one. Save to validate the changes.

You can delete your profile (account). For that, use the hamburger menu (top right) and select "Edit profile". Click on "Delete this account" button at the bottom of the screen. A confirmation is then asked. Click on "Confirm delete" if you are sure.

WARNING: Deleting the user profile will delete all virtual keys and all vehicle ownership. The operation can not be canceled.

• Check that your Bluetooth is turned ON and you are within 70 feet from your vehicle. Press the refresh button (top left) to refresh your connectivity, then wait up to 60 seconds to connect.
• Check that your mobile phone is connected to the internet by opening a web browser and visiting continental.com for instance. If you can reach the visited web site then follow the procedures from step 1.

You can have up to three phones with different accounts connected to your vehicle simultaneously.