Remote Vehicle Data platform
Remote Vehicle Data platform – the digitalization of workshops and the parts trade
Fewer accident claims thanks to better driver assistance systems, fewer miles driven due to remote working, increasing electromobility and the connected vehicle – all these factors are threatening the independent vehicle service and repair businesses and the parts trade alike. However, they also provide opportunities to become more efficient and profitable thanks to data-based business models – with the Remote Vehicle Data platform.
How you benefit from Remote Vehicle Data
- All the key information at a glance – live access to manufacturer-specific vehicle parameters, service data and error messages for the most important systems of all common makes and models – and the vehicle doesn’t even have to be in the service center.
- Better planning: detection of wear and malfunctions in advance, improved planning of service center capacity utilization and optimization of warehousing and logistics.
- Practical plug-and-play solution – easy installation thanks to user-guided onboarding.
- State-of-the-art safety and security standards.
- Wide, cross-manufacturer model range: from model year 2008 onwards.
The service and parts market of the future
The Remote Vehicle Data platform gives you access to the parameters of different manufacturers’ vehicles. It’s a retrofit connectivity solution for workshops and parts retailers, consisting of a 4G dongle, link to a secure backend, and relevant interfaces to enable apps and many value-added services for different usage scenarios. The platform provides relevant passenger car and light commercial vehicle data for a wide range of makes and models. Error codes and service data are read out remotely in advance, so upcoming maintenance and repairs can be planned more efficiently and carried out more quickly.
Fulfill customer expectations with digital diagnostics
Service centers can remotely access to manufacturer-specific vehicle parameters and error messages and thereby revolutionize their daily workshop business. Upcoming maintenance and repair work such as the next service and oil change intervals can be anticipated and prepared in advance, so your customers are always informed ahead of time and workshop appointments can be perfectly planned. The stocking of spare parts can also be accurately matched to your actual requirements. Service processes are accelerated and optimized, resulting in better resource utilization and more customer satisfaction. According to a survey conducted by the IFA Institute in 2020, around 50% of service center customers would welcome the opportunity to access key vehicle data online – but only about 10% of service centers are currently offering this service, according to the 2020 German Technical Inspectorate’s Rheinland Workshop Monitor. This effectively means that service centers which are equipped to fulfill these customer requirements should soon see improvements in their business results.
Just in time – parts trading as a data-driven ecosystem
Thanks to the Remote Vehicle Data platform, synergies can also be leveraged by interacting with the parts trade – because with an interface to ordering systems, the required parts are accurately determined based on the exact vehicle identification. Consequently, the right spare parts will always be available in time for the service and repair appointment. Digitalized in this way, the ecosystem shortens delivery times and above all reduces returns. That’s a real win-win-win solution for workshops, the parts trade and especially service center customers.
Fleet management – reduce downtimes, control off-duty usage and cut your costs
Access to the Remote Vehicle Data platform also provides new fleet management solutions that enable the workshop to manage small fleets more efficiently. Workshops will keep their regular customers and attract new ones thanks to these solutions, which not only reduce downtimes that consume both time and profits, but also enable potential risks to be identified and the upcoming repairs and replacement of wear parts to be planned efficiently. Even in the event of an unforeseen accident or breakdown, digital logistics can considerably reduce the time needed to return the crippled vehicle.
