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Remote Vehicle Data

Roadside assistance services: Lower costs and competitive advantages with Remote Vehicle Data

Few situations are as annoying and stressful to drivers as a sudden breakdown or minor accident. In situations like these, they need fast, reliable and trouble-free roadside assistance. For many, the ideal solution is a smart application that transmits important data on their vehicle’s condition and location directly to a roadside assistance service. This is where you come in. As a provider of roadside assistance and vehicle recovery services, you can set yourself apart from your competitors with reliable and innovative services. You might even be able to prevent the breakdown based on the data we deliver!

Roadside assistance services

  • Determine remotely what your customers’ vehicles need and react with the correct solution.

    Determine remotely what your customers’ vehicles need and react with the correct solution.

  • Use exact location data to get to your customers as fast as possible in a breakdown.

    Use exact location data to get to your customers as fast as possible in a breakdown.

  • Notify your customers proactively when you detect problems in a vehicle that could later lead to trouble.

    Notify your customers proactively when you detect problems in a vehicle that could later lead to trouble.

The Remote Vehicle Data platform offers powerful functions and simple integration, coupled with maximum security and data privacy.

Remote access to location data and detailed vehicle data

With just one hardware solution, you get remote access to location data and detailed vehicle data for many makes and models – even for older vehicles. The Remote Vehicle Data platform provides you with extensive information on maintenance intervals, tire pressure, fuel levels, battery status, and diagnostic trouble codes (DTCs). This lets you assess the situation before you send help.

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How can your company benefit from Remote Vehicle Data?

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Vehicle owners are showing great interest in connected services – especially for assistance in breakdowns

Sixty-three percent of German motorists consider it very important to have direct access to an emergency road service or workshop in a breakdown and be able to transmit data on their location and vehicle (© Statista, ADAC, 2017)

The future of services is networked: Remote Vehicle Data.

The future of services is networked: Remote Vehicle Data.

How you can benefit from Remote Vehicle Data:

  • You can help customers avoid breakdowns, and you can create new lines of business: OBD data can show whether a customer’s battery is weak and should be replaced on the spot so that the vehicle won’t later fail to start.
  • You can reduce your personnel and operating costs: information transmitted from ECUs, warning lights and vehicle-specific diagnostic trouble codes (DTCs) shows whether a technician or a towing service should be sent.
  • You can save money and time thanks to exact GPS localization of the vehicle and remote diagnosis by your control center.
  • Your route and resource planning will become more efficient, because your technicians receive error diagnoses from the vehicle and know right away which parts are required. Alternatively, they can make all the necessary preparations beforehand while the vehicle is being towed to the workshop.
  • Live data and DTCs will allow technicians to inform customers on the phone about the scope of the necessary measures and determine whether the vehicle can be driven.

Proven quality and security

You can trust our competence as one of the world’s largest automotive suppliers and the know-how of our security experts. Our product security is also tested and fully certified by external companies. It addresses all the automotive standards to guarantee the safety and security of the vehicle – and the entire system is of course fully in compliance with the most stringent security and data protection standards.