Remote Vehicle Data

Fleet telematics provider

As a fleet telematics provider using the RDV platform, you can connect a large number of vehicle models from different manufacturers. This is achieved by the live access to extended vehicle data and an easily installed, plug-and-play hardware solution.

You get live data on the vehicle’s location and condition. You can then use this information to efficiently plan upcoming maintenance work, thereby digitalizing and automating your vehicle management. For example, error messages (DTCs) can be quickly classified, enabling you to take suitable countermeasures right away. You could instruct the driver to stop driving immediately, or to take the vehicle to the nearest workshop – and the entire system is of course 100% compliant with automotive security and data protection standards.

Advantages for fleet telematics providers and their customers:

• Reduce your customers’ total cost of ownership by evaluating fuel level, odometer and error message (DTC) data.
• Avoiding infringement of owner liability, consequential damage and loss of value caused by the late detection of error messages (DTCs) and non-compliance with service intervals for fleet vehicles.
• You reduce downtimes thanks to early, proactive planning of maintenance measures.
• You always have reliable mileage and location data for digital driver logbooks.
• You can also track stolen vehicles.

Breakdown services

As a breakdown and towing company, your reliable and innovative service will set you apart from your competitors – and the Remote Vehicle Data platform will support reducing your operating costs and increasing customer loyalty.

With just one hardware solution, you get remote access to location and detailed vehicle data for all the popular vehicle brands – plus information about maintenance intervals, tire pressure, battery status, and error codes (DTCs). The Remote Vehicle Data solution will give you an assessment of the situation before the breakdown vehicles go on duty.

You can trust the competence of one of the world’s largest automotive suppliers and the know-how of our security experts. Our product is tested and fully certified by external companies. It addresses all the automotive standards to guarantee the security of the vehicle – and the entire system is of course fully in compliance with the most stringent security and data protection standards.

Advantages for breakdown services:

• You reduce your personnel and operating costs thanks to the transmission and assessment of relevant engine control unit information, warning lights and error codes (DTCs) before you decide whether to call a technician or have the vehicle towed.
• Cost and time savings thanks to the exact GPS localization of the breakdown vehicle and remote diagnosis by your control center.
• Your route and resource planning will become more efficient, because your technicians receive error diagnoses from the control center, so they know right away which parts are required. Alternatively, they can make all the necessary preparations beforehand while the vehicle is being towed to the workshop.
• Transparent customer service – the customer is informed by telephone about the current situation, the scope of the necessary measures and an evaluation of whether the vehicle can be driven.

OEMs

When you use our RVD platform, you, the OEM, have the option of subsequently connecting all the vehicles that have not been connected ex works. You can then offer numerous services thanks to the mobile extraction and transmission of vehicle data.

You can trust the competence of one of the world’s largest automotive suppliers and the know-how of our security experts. Tested by external companies, our product is fully certified. It addresses all the automotive standards to guarantee the security of the vehicle.

Advantages:

• Fast integration in just a few months.
• Increased customer loyalty to authorized workshops thanks to early detection of vehicle problems, remote reading of diagnostic trouble codes (DTCs) and the possibility of direct customer contact.
• You can offer a fast, targeted breakdown service for your customers thanks to your mobile evaluation of a vehicle’s location and condition.
• Makes your vehicles ready for digitalized fleet management services, thanks to mobile access to GPS information, fill levels, odometers, service information and error messages (DTCs).
• You can support your OEM customer service by evaluating vehicle status information even before the customer takes the vehicle to the workshop. This results in faster effort and cost calculations, optimized workshop utilization and more satisfied customers due to shorter vehicle downtimes.
• Integrated Wi-Fi hotspots for fast Internet without consumption of smartphone mobile data  – for US market (and other markets if requested)

Functions

The cloud platform gives every provider of vehicle-connected services uniform access to comprehensive data, regardless of the vehicle’s model and design. This software can be easily integrated into existing systems, processes and services. The RVD online platform complies with the latest security standards and processes – and it stores and analyses data streams in real time. The hardware solutions are easily installed and set up in a few minutes for the respective vehicle.

Technology

• One solution simplifies access to various manufacturers’ vehicle data
• Deep insights beyond EOBD/OBD-2 parameters for a huge variety of vehicles
• Ready for future evolutions of vehicle interfaces thanks to close cooperation with OEMs and long-lasting experience in automotive engineering
• Cloud based data streaming and storage
• Thorough privacy settings – already applicable to data collection inside the vehicle before data are stored
• big data analytics with a growing portfolio of value adding services
• Easy integration into your specific IT environment
• Security systems are tested and certified by Continental security experts and external security companies
• No impairment of vehicle safety thanks to many years of automotive expertise
• Over-the-air updates for continuous feature upgrades and security improvements in order to keep the system up-to-date at all times